Frequently Asked Questions
Here are quick answers to our most common questions.
If you need more details, you can view our full FAQ guide.
Shipping & Delivery
Orders & Pre-Orders
Payments & Returns
Get your treasures safely and on time.
Where do you ship?
Across the UK, plus selected international locations including the US and Canada.
Do you ship to Nigeria?
Yes — via Instagram @faithtreasures. Our team helps you place your order, confirm item availability, and arrange local delivery.
How does delivery work for Nigeria?
Delivery is arranged through local couriers. Timelines vary by location.
How long does delivery take?
Standard UK: 3–5 working days
Express UK: 1–2 working days
Christmas shipping
Dispatch begins from 8th December, or earlier if items arrive sooner.
Here to help with anything you need.
I haven’t received my order — what do I do?
Please share your order number via our Contact form above and we’ll look into it quickly.
Can I change or cancel my order?
Yes — if it hasn’t been processed or shipped yet.
Personalised items cannot be cancelled once production starts.
Can I change my delivery address?
Yes — if the order hasn’t been dispatched.
Shop with confidence.
What payment methods do you accept?
Debit/credit cards, Apple Pay, Google Pay, and Klarna/Clearpay (where available).
Do you accept PayPal?
Not at the moment.
What is your return policy?
Most items can be returned within 14 days if unused and in original condition.
Personalised items can only be returned if damaged or incorrect.