Treasured Spaces & Moments
Booking & Appointment Policy
Effective Date: Added on 5th of March, 2026
This policy outlines the terms for booking, rescheduling, and attending sessions with TSM. By booking a service with TSM, you agree to the terms below.
1. Booking Confirmation
All sessions must be booked through the official TSM website or authorised booking platform.
A booking is confirmed once payment has been successfully completed and a confirmation email or message has been issued.
Clients are responsible for ensuring the correct contact details and booking information are provided at the time of booking.
2. Rescheduling an Appointment
We understand that schedules may change.
Appointments may be rescheduled up to 24 hours before the scheduled session time without penalty.
Requests to reschedule made less than 24 hours before the appointment may not be accepted.
Each booking includes one complimentary reschedule. Additional rescheduling requests may be subject to an administrative fee.
3. Cancellation Policy
Clients may cancel their booking at least 24 hours before the scheduled appointment.
Where cancellation is made within the required notice period, clients may choose either:
to reschedule the session, or
to receive a credit for a future session.
Cancellations made less than 24 hours before the appointment may not qualify for a refund or credit.
4. Late Arrival
Clients are expected to attend their appointment at the scheduled time.
A 10-minute grace period will be allowed.
If a client arrives more than 10 minutes late, the session may need to be shortened or cancelled depending on scheduling availability.
Session times cannot be extended due to late arrival.
5. Missed Appointments (No-Shows)
If a client does not attend the session and no notice has been given, the booking will be treated as a missed appointment.
Missed appointments are non-refundable and cannot be rescheduled.
6. Refunds
Payments for confirmed sessions are generally non-refundable, except in the following situations:
Duplicate payments
Technical errors during booking
If TSM cancels the session and cannot provide a suitable alternative appointment
Where applicable, approved refunds will be processed using the original payment method within 5–10 business days.
7. Client Responsibilities
Clients are expected to:
Attend their scheduled session on time
Ensure a reliable internet connection for online appointments
Engage respectfully throughout the session
TSM reserves the right to end a session without refund if behaviour is abusive, disruptive, or inappropriate.
8. Changes or Cancellations by TSM
In rare circumstances, TSM may need to reschedule or cancel an appointment due to unforeseen circumstances.
Where this occurs, clients will be offered either:
a new appointment time, or
a full refund, where appropriate.
9. Agreement to Terms
By booking a session with TSM, clients confirm that they have read, understood, and agreed to this Booking & Appointment Policy.